Carer2U Europe - Terms of Service

Carer2U – Terms of Service

Last Updated: 1st of April, 2026

These Terms of Service (“Terms”) govern your access to and use of the Carer2U platform (“Carer2U”, “we”, “us”, “our”), including our website, mobile services, and booking system.

By creating an account as a carer or a client, otherwise know as care mates, by using the platform, or making a booking, you agree to be bound by these Terms.

If you do not agree, you must not use Carer2U.

Our Terms Of Service In A Nutshell:

CARER2U “TERMS & CONDITIONS” TERMS

Carer2U – Terms & Conditions

1. Introduction

Purpose of the platform, acceptance of terms.

2. Definitions

Client, Carer, Booking, Platform, Service.

3. Eligibility

Age, identity, account requirements.

4. Account Responsibilities

Truthful information, security, prohibited behaviour.

5. Nature of the Platform

Marketplace model, independent carers, liability limits.

6. Booking & Payment Rules

Full payment, platform fees, no off‑platform payments.

7. Cancellation & Refund Policy

Strict rules, non‑refundable fees, no‑show charges.

8. Carer Responsibilities

Professional conduct, punctuality, safety, compliance.

9. Client Responsibilities

Respect, accurate care needs, safe environment.

10. Payout Policy

Release of funds, holds, verification.

11. Prohibited Conduct

Fraud, harassment, off‑platform dealings.

12. Reviews & Ratings

Fair use, removal of abusive reviews.

13. Disputes & Chargebacks

Process, evidence, consequences.

14. Platform Rights

Suspension, termination, policy updates.

15. Limitation of Liability

Carer2U not liable for carer actions or outcomes.

16. Indemnity

Users and carers indemnify Carer2U.

17. Governing Law

United Kingdom jurisdiction.

18. Acceptance of Terms

Using the platform = agreement.

Terms Elaborated:

1. Nature of the Platform

Carer2U is a care‑services marketplace that connects users (“Clients”) with independent carers (“Carers”).
Carer2U does not employ carers and is not responsible for their actions, omissions, or performance.

Carers operate as independent service providers.

2. Eligibility

To use Carer2U, you must:

Be at least 18 years oldand 21 years old for he USA and similar countries
Provide accurate information
Not have been previously banned from the platform
Not use the platform for unlawful or harmful purposes

Carer2U may refuse service to anyone at any time.

3. Account Responsibilities

Users and carers must:

Keep login details secure
Provide truthful information
Not impersonate others
Not create multiple accounts to bypass restrictions

You are responsible for all activity under your account.

4. Booking & Payment Rules

All bookings must be paid in full at the time of reservation.
Carers must not accept cash or off‑platform payments.
Clients/care mates must not attempt to negotiate or bypass platform fees.
Carer2U may cancel unpaid or suspicious bookings without notice.

Any attempt to avoid platform payments may result in immediate account termination.

5. Strict No Off‑Platform Payments

All payments must be made exclusively through Carer2U.
Off‑platform payments:

Void all protections
Void refunds
Void dispute support
May result in permanent account removal

Carer2U reserves the right to withhold funds or suspend accounts involved in off‑platform transactions.

6. Cancellation, Refund & No‑Show Rules

Carer2U operates a strict refund and cancellation policy.
By booking, you agree that:

Late cancellations may be non‑refundable
No‑shows are charged at 100%
Platform fees and processing fees are always non‑refundable
Refunds are only issued in verified, exceptional circumstances

Full details are available in our Refund & Cancellation Policy.

7. Carer Responsibilities

Carers must:

Provide accurate qualifications and identity documents
Deliver services professionally and safely
Attend bookings on time
Communicate through the platform
Not engage in misconduct, harassment, or unsafe behaviour
Not attempt to take clients off the platform

Carer2U may suspend or remove carers who breach standards.

8. Client Responsibilities

Clients must:

Provide accurate care needs
Treat carers respectfully
Not misuse the platform
Not make false claims or fraudulent refund requests
Not harass or endanger carers

Carer2U may suspend or remove clients who behave inappropriately.

9. Payouts to Carers

Carers are paid only after:

The service is completed
No dispute is active
Verification checks are passed

Carer2U may delay or withhold payouts if fraud, misconduct, or policy violations are suspected.

10. Disputes & Investigations

Carer2U may:

Request evidence
Freeze funds
Suspend accounts
Make final decisions on disputes

Carer2U’s decision is final.

11. Chargebacks

Filing a chargeback without contacting Carer2U first is a violation of these Terms.
We will dispute any unjustified chargeback using:

Logs
Messages
Booking records
Policy acceptance records

Users who file fraudulent chargebacks may be permanently banned.

12. Prohibited Conduct

Users and carers must not:

Harass, threaten, or abuse others
Provide false information
Engage in fraud or deception
Circumvent platform fees
Create multiple accounts
Use the platform for illegal activities
Attempt to manipulate ratings or reviews

Violations may result in immediate account termination.

13. Reviews & Ratings

Reviews must be:

Honest
Fair
Based on actual experiences

Fake, malicious, or retaliatory reviews may be removed.

14. Platform Rights

Carer2U may:

Modify or discontinue services
Suspend or terminate accounts
Withhold funds during investigations
Update policies at any time
Remove content that violates rules

Carer2U is not liable for:

Carer performance
Client behaviour
Losses caused by misuse of the platform
Third‑party payment delays

15. Limitation of Liability

To the fullest extent permitted by law:

Carer2U is not liable for damages arising from use of the platform
Carer2U is not responsible for carer actions or omissions
Carer2U does not guarantee service quality, availability, or outcomes

Users and carers use the platform at their own risk.

16. Indemnity

You agree to indemnify and hold Carer2U and her parent company(HRD International Limited) harmless from:

Claims
Losses
Damages
Legal fees
Disputes
Chargebacks
Misconduct by you or your account

This applies to both users and carers.

17. Termination

Carer2U may suspend or terminate any account at any time for:

Policy violations
Fraud
Abuse
Off‑platform payments
Unsafe behaviour
Excessive cancellations
Chargeback abuse

Terminated users may not create new accounts.

18. Governing Law

These Terms are governed by the laws of the United Kingdom.
Any disputes must be resolved through UK jurisdiction and mediation.

19. Acceptance of Terms

By using Carer2U, you confirm that you:

Have read these Terms
Understand them
Agree to be bound by them

If you do not agree, you must stop using the platform immediately.

20. Disclaimers; Limitations; Waivers; Indemnification

20.1 No Warranty

The information and materials contained on the Site, including text, graphics, information, links or other items are provided “as is,” “as available.” Further, opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by Carer2u.com, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. CARER2U.COM DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THIS INFORMATION AND MATERIALS; (2) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY OTHER THAN CARER2U.COM; (3) WARRANT THAT YOUR USE OF THE SITE OR SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES, UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE SITE OR SERVICES WILL BE CORRECTED; OR (4) GIVE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CARER2U.COM EXPRESSLY EXCLUDES ALL CONDITIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED BY STATUTE, COMMON LAW OR THE LAW OF EQUITY AND DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS.

IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, CARER2U.COM MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED REGARDING THE SUITABILITY OF ANY USER OF OUR SITE TO PROVIDE SERVICES AS A CARE PROVIDER OR TO EMPLOY THE SERVICES OF A CARE PROVIDER.

WITH RESPECT TO CORPORATE CARE SEEKERS, THE INFORMATION AND MATERIAL CONTAINED ON THE SITE IS PROVIDED FOR YOUR INTERNAL USE ONLY AND MAY NOT BE COPIED OR REDISTRIBUTED FOR ANY REASON. THIS INFORMATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE INFORMATION IS THE INTELLECTUAL PROPERTY OF THE CORPORATE CARE SEEKER, CARER2U.COM OR ITS INFORMATION PROVIDERS. IN NO EVENT WILL CARER2U.COM OR ITS INFORMATION PROVIDERS BE LIABLE IN ANY WAY WITH REGARD TO SUCH INFORMATION. YOUR USE OF THE INFORMATION MUST IN ALL CASES COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS.

FURTHERMORE, AI SERVICES ARE PROVIDED “AS IS,” AND WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND. AI MAY OCCASIONALLY PROVIDE RESPONSES, INFORMATION, OR SUMMARIES THAT ARE INAPPROPRIATE, BIASED, OFFENSIVE, OR OTHERWISE INACCURATE, AND CARER2U.COM EXPRESSLY DISCLAIMS LIABILITY FOR ANY INJURIES OR DAMAGES THAT RESULT FROM AI OUTPUTS.

20.2 Assumption of Risk

While Carer2u.com takes certain steps to help promote the safety of our Site and Services, finding care or care-related jobs via an online platform like ours comes with certain inherent risks. We do not provide any training, supervision, or monitoring of Care Seekers or Care Providers, and we cannot guarantee that all of your interactions with other Registered Users, site visitors, their families, or others associated with them, will always be 100% safe and respectful.

You agree to assume all risks when using the Site and the Services, including but not limited to injury, illness, death, and all other risks associated with any online or offline interactions with users of the Site or the Services. You also agree not to rely solely on steps Carer2u.com may take to vet or screen Care Providers or Care Seekers and/or their Content, or otherwise to promote the safety of the Site and Services. You further agree to take all necessary precautions, including but not limited to reviewing the recommendations set forth in Carer2u.com’s Safety Center , when interacting with other site visitors, Registered Users, their families, and others associated with them.

20.3 Limitation of Liability

Incidental Damages and Aggregate Liability. In no event will Carer2u.com be liable for any indirect, special, incidental, or consequential damages, losses or expenses arising out of or relating to the use or inability to use the Site or Services, including without limitation damages related to any information received from the Site or Services, removal of content from the Site, including profile information, any email distributed to any user or any linked web site or use thereof or inability to use by any party, or in connection with any termination of your subscription or ability to access the Site or Services, failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Carer2u.com, or representatives thereof, are advised of the possibility of such damages, losses or expenses. UNDER NO CIRCUMSTANCES WILL CARER2U.COM’S AGGREGATE LIABILITY, IN ANY FORM OF ACTION WHATSOEVER IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE SERVICES OR THE SITE, EXCEED THE PRICE PAID BY YOU FOR YOUR ACCOUNT, OR, IF YOU HAVE NOT PAID CARER2U.COM FOR THE USE OF THE SITE OR ANY SERVICES, THE AMOUNT OF $15.00.

No Liability for non-Carer2u.com Actions. IN NO EVENT WILL CARER2U.COM BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, OR OTHERWISE, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE OR THE SERVICES OR ANY AGREEMENT OR RELATIONSHIP FORMED USING THE SITE OR SERVICE, INCLUDING WITHOUT LIMITATION, BODILY INJURY, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM ANYONE’S RELIANCE ON INFORMATION OR OTHER CONTENT POSTED ON THE SITE, OR TRANSMITTED TO OR BY ANY USERS OR ANY OTHER INTERACTIONS WITH OTHER REGISTERED USERS OF THE SITE OR SERVICES, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR DAMAGES ARISING FROM THE CONDUCT OF USERS WHO HAVE REGISTERED UNDER FALSE PRETENSES OR WHO ATTEMPT TO DEFRAUD OR HARM YOU.

In addition to the preceding paragraphs of this section and other provisions of these Terms, any advice that may be posted on the Site is for informational purposes only and is not intended to replace or substitute for any professional financial, medical, legal, or other advice. Carer2u.com makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Site. If you have specific concerns or a situation arises in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist.

20.4 Indemnification

By agreeing to these Terms, users of the Site and Services agree to indemnify, defend and hold harmless Carer2u.com and its Affiliates from and against any and all claims, losses, expenses or demands of liability, including reasonable attorneys’ fees and costs incurred by Carer2u.com and its Affiliates in connection with any claim by a third party (including an intellectual property claim) arising out of (i) materials and content you submit, post or transmit through the Site, (ii) use of the Site or Services by you in violation of these Terms of Use or in violation of any applicable law, or (iii) any relationship or agreement formed with a Care Seeker or Care Provider using the Site or Services. Users further agree that they will cooperate as reasonably required in the defence of such claims. Carer2u.com and its Affiliates reserve the right, at their own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by users, and users shall not, in any event, settle any claim or matter without the written consent of Carer2u.com. Users further agree to hold harmless Carer2u.com and its Affiliates from any claim arising from a third party’s use of information or materials of any kind that users post to the Site.

21. Copyright Notices/Complaints

It is Carer2u.com’s policy to respond to notices of alleged copyright infringement with the Digital Millennium Copyright Act (“DMCA”). If you believe any materials accessible on or from our Site infringe your copyright, you may request removal of those materials (or access thereto) from the Site by contacting Carer2u.com’s copyright agent (identified below) and providing the following information:

Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.
Identification of the material that you believe to be infringing and its location. Please describe the material and provide us with its URL or any other pertinent information that will allow us to locate the material.
Your name, address, telephone number and (if available) e-mail address.
A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf.
A signature or the electronic equivalent from the copyright holder or authorized representative.

Carer2u.com’s agent for copyright issues relating to this Site is as follows:

HRD International Limited

support@carer2u.co.uk

In an effort to protect the rights of copyright owners, Carer2u.com maintains a policy for the termination, in appropriate circumstances, of Registered Users and other users of this Site who are repeat infringers.

Carer2U Team

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Carer2U – Client Code of Conduct

Clients using Carer2U must agree to the following standards:

1. Respect & Behaviour

Clients must:

Treat carers respectfully
Provide a safe environment
Not harass, threaten, or abuse carers
Not request illegal or inappropriate services

2. Accurate Information

Clients must:

Provide truthful care needs
Disclose relevant medical or behavioural information
Not mislead carers

3. Payment Rules

Clients must:

Pay for bookings through Carer2U only
Not attempt to negotiate off‑platform payments
Not request free or discounted services outside the platform

4. Cancellations

Clients must:

Follow the Refund & Cancellation Policy
Understand that late cancellations may be non‑refundable

5. Safety

Clients must:

Ensure the home environment is safe
Not expose carers to hazards
Not request tasks outside the agreed service

6. Misconduct

The following may result in account suspension:

False refund claims
Chargeback abuse
Harassment
Fraud
Off‑platform dealings

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CARER2U “TERMS & CONDITIONS” TERMS

Carer2U – Terms & Conditions

1. Introduction

Purpose of the platform, acceptance of terms.

2. Definitions

Client, Carer, Booking, Platform, Service.

3. Eligibility

Age, identity, account requirements.

4. Account Responsibilities

Truthful information, security, prohibited behaviour.

5. Nature of the Platform

Marketplace model, independent carers, liability limits.

6. Booking & Payment Rules

Full payment, platform fees, no off‑platform payments.

7. Cancellation & Refund Policy

Strict rules, non‑refundable fees, no‑show charges.

8. Carer Responsibilities

Professional conduct, punctuality, safety, compliance.

9. Client Responsibilities

Respect, accurate care needs, safe environment.

10. Payout Policy

Release of funds, holds, verification.

11. Prohibited Conduct

Fraud, harassment, off‑platform dealings.

12. Reviews & Ratings

Fair use, removal of abusive reviews.

13. Disputes & Chargebacks

Process, evidence, consequences.

14. Platform Rights

Suspension, termination, policy updates.

15. Limitation of Liability

Carer2U not liable for carer actions or outcomes.

16. Indemnity

Users and carers indemnify Carer2U.

17. Governing Law

United Kingdom jurisdiction.

18. Acceptance of Terms

Using the platform = agreement.

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CARER AGREEMENT / CONTRACT & TERMS

Carer2U – Independent Carer Agreement

Last Updated: April 1st 2026

This Carer Agreement (“Agreement”) is a legally binding contract between Carer2U (“the Platform”) and you (“the Carer”). By registering, accepting bookings, or providing services through Carer2U, you agree to the terms below.

1. Independent Contractor Status

You are not an employee, agent, or representative of Carer2U.
You operate as an independent service provider.
You are solely responsible for your taxes, insurance, licences, and legal compliance.

2. Accuracy of Information

You agree to:

Provide truthful identity documents
Provide accurate qualifications and certifications
Update your profile when details change
Not misrepresent your skills or experience

Providing false information may result in immediate removal.

3. Service Standards

You agree to:

Deliver care safely, professionally, and respectfully
Attend all bookings on time
Communicate through the platform
Maintain confidentiality
Follow all Carer2U policies

Failure to meet standards may result in suspension or termination.

4. No Off‑Platform Payments

You must not:

Accept cash
Accept bank transfers
Arrange private bookings
Encourage clients to bypass the platform

Doing so may result in:

Permanent account removal
Withheld payouts
Legal recovery of losses

5. Cancellations & No‑Shows

Repeated cancellations or no‑shows may lead to penalties
Carer2U may deduct fees or suspend your account
You must notify clients promptly through the platform

6. Payouts

Payouts are issued only after service completion
Carer2U may delay payouts for disputes, fraud checks, or policy violations
Incorrect payout details are your responsibility

7. Conduct & Behaviour

You must not:

Harass clients
Engage in unsafe behaviour
Use abusive language
Arrive intoxicated or unfit for duty
Breach confidentiality

8. Disputes

Carer2U may:

Request evidence
Freeze payouts
Make final decisions

9. Termination

Carer2U may terminate your account immediately for:

Fraud
Misconduct
Off‑platform payments
Unsafe behaviour
Repeated cancellations

10. Acceptance

By using Carer2U, you confirm acceptance of this Agreement.

Carer2U Team