Introduction

This Privacy Policy describes how we collects, uses, and discloses information, including personal information, in connection with your use of our website.

Information We Collect

We collect two main types of information on the Website:

• Personal Information: This includes data that can identify you as an individual, such as your name, email address, phone number, or mailing address. We only collect this information when you voluntarily provide it to us, like signing up for a newsletter, contacting us through a form, or making a purchase.

• Non-Personal Information: This data cannot be used to identify you directly. It includes details like your browser type, device type, operating system, IP address, browsing activity, and usage statistics. We collect this information automatically through cookies and other tracking technologies.

How We Use Information

The information we collect allows us to:

• Operate and maintain the Website effectively.
• Send you newsletters or marketing communications, but only with your consent.
• Respond to your inquiries and fulfill your requests.
• Improve the Website and your user experience.
• Personalize your experience on the Website based on your browsing habits.
• Analyze how the Website is used to improve our services.
• Comply with legal and regulatory requirements.

Sharing of Information

We may share your information with trusted third-party service providers who assist us in operating the Website and delivering our services. These providers are obligated by contract to keep your information confidential and use it only for the specific purposes we disclose it for.

We will never share your personal information with any third parties for marketing purposes without your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes it was collected for. We may retain it for longer periods only if required or permitted by law.

Security Measures

We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. However, complete security cannot be guaranteed for any website or internet transmission.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the revised policy on the Website. We recommend reviewing this policy regularly to stay informed of any updates.

Remember: This is a sample policy and may need adjustments to comply with specific laws and reflect your website's unique data practices. Consider consulting with a legal professional to ensure your policy is fully compliant.

1. Information We Collect

We may collect:

• Personal identification (name, address, phone, email)

• Payment information (processed securely by third‑party providers)

• Care needs and service preferences

• Carer qualifications and identity documents

• Communication logs

• Device and usage data

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2. How We Use Your Information

We use your information to:

• Create and manage accounts

• Process bookings and payments

• Verify carers

• Improve platform safety

• Provide customer support

• Prevent fraud and misuse

• Comply with legal obligations

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3. Legal Basis for Processing

We process data under:

• Contractual necessity

• Legitimate interest

• Legal compliance

• User consent

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4. Data Sharing

We may share data with:

• Payment processors

• Identity verification partners

• Law enforcement (when required)

• Service providers supporting platform operations

We never sell personal data.

5. Data Security

We use:

• Encryption

• Secure servers

• Access controls

• Fraud monitoring

No system is 100% secure, but we take all reasonable measures.

6. Data Retention

We retain data only as long as necessary for:

• Legal compliance

• Fraud prevention

• Platform operations

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7. User Rights

You may:

• Access your data

• Request corrections

• Request deletion (subject to legal limits)

• Withdraw consent

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8. Cookies

We use cookies for:

• Authentication

• Analytics

• Platform functionality

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9. Changes to This Policy

We may update this policy at any time.

10. Contact

For privacy concerns, contact: support@carer2u.com

11. Disclaimers; Limitations; Waivers; Indemnification

11.1 No Warranty

The information and materials contained on the Site, including text, graphics, information, links or other items are provided “as is,” “as available.” Further, opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by Carer2u.com, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. CARER2U.COM DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THIS INFORMATION AND MATERIALS; (2) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY OTHER THAN CARER2U.COM; (3) WARRANT THAT YOUR USE OF THE SITE OR SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES, UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE SITE OR SERVICES WILL BE CORRECTED; OR (4) GIVE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CARER2U.COM EXPRESSLY EXCLUDES ALL CONDITIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED BY STATUTE, COMMON LAW OR THE LAW OF EQUITY AND DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS. 

IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, CARER2U.COM MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED REGARDING THE SUITABILITY OF ANY USER OF OUR SITE TO PROVIDE SERVICES AS A CARE PROVIDER OR TO EMPLOY THE SERVICES OF A CARE PROVIDER. 

WITH RESPECT TO CORPORATE CARE SEEKERS, THE INFORMATION AND MATERIAL CONTAINED ON THE SITE IS PROVIDED FOR YOUR INTERNAL USE ONLY AND MAY NOT BE COPIED OR REDISTRIBUTED FOR ANY REASON. THIS INFORMATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE INFORMATION IS THE INTELLECTUAL PROPERTY OF THE CORPORATE CARE SEEKER, CARER2U.COM OR ITS INFORMATION PROVIDERS. IN NO EVENT WILL CARER2U.COM OR ITS INFORMATION PROVIDERS BE LIABLE IN ANY WAY WITH REGARD TO SUCH INFORMATION. YOUR USE OF THE INFORMATION MUST IN ALL CASES COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS. 

FURTHERMORE, AI SERVICES ARE PROVIDED “AS IS,” AND WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND.  AI MAY OCCASIONALLY PROVIDE RESPONSES, INFORMATION, OR SUMMARIES THAT ARE INAPPROPRIATE, BIASED, OFFENSIVE, OR OTHERWISE INACCURATE, AND CARER2U.COM EXPRESSLY DISCLAIMS LIABILITY FOR ANY INJURIES OR DAMAGES THAT RESULT FROM AI OUTPUTS. 

11.2 Assumption of Risk

While Carer2u.com takes certain steps to help promote the safety of our Site and Services, finding care or care-related jobs via an online platform like ours comes with certain inherent risks. We do not provide any training, supervision, or monitoring of Care Seekers or Care Providers, and we cannot guarantee that all of your interactions with other Registered Users, site visitors, their families, or others associated with them, will always be 100% safe and respectful. 

You agree to assume all risks when using the Site and the Services, including but not limited to injury, illness, death, and all other risks associated with any online or offline interactions with users of the Site or the Services. You also agree not to rely solely on steps Carer2u.com may take to vet or screen Care Providers or Care Seekers and/or their Content, or otherwise to promote the safety of the Site and Services. You further agree to take all necessary precautions, including but not limited to reviewing the recommendations set forth in Carer2u.com’s Safety Center , when interacting with other site visitors, Registered Users, their families, and others associated with them.

11.3 Limitation of Liability

Incidental Damages and Aggregate Liability. In no event will Carer2u.com be liable for any indirect, special, incidental, or consequential damages, losses or expenses arising out of or relating to the use or inability to use the Site or Services, including without limitation damages related to any information received from the Site or Services, removal of content from the Site, including profile information, any email distributed to any user or any linked web site or use thereof or inability to use by any party, or in connection with any termination of your subscription or ability to access the Site or Services, failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Carer2u.com, or representatives thereof, are advised of the possibility of such damages, losses or expenses. UNDER NO CIRCUMSTANCES WILL CARER2U.COM’S AGGREGATE LIABILITY, IN ANY FORM OF ACTION WHATSOEVER IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE SERVICES OR THE SITE, EXCEED THE PRICE PAID BY YOU FOR YOUR ACCOUNT, OR, IF YOU HAVE NOT PAID CARER2U.COM FOR THE USE OF THE SITE OR ANY SERVICES, THE AMOUNT OF $15.00.

No Liability for non-Carer2u.com Actions. IN NO EVENT WILL CARER2U.COM BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, OR OTHERWISE, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE OR THE SERVICES OR ANY AGREEMENT OR RELATIONSHIP FORMED USING THE SITE OR SERVICE, INCLUDING WITHOUT LIMITATION, BODILY INJURY, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM ANYONE’S RELIANCE ON INFORMATION OR OTHER CONTENT POSTED ON THE SITE, OR TRANSMITTED TO OR BY ANY USERS OR ANY OTHER INTERACTIONS WITH OTHER REGISTERED USERS OF THE SITE OR SERVICES, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR DAMAGES ARISING FROM THE CONDUCT OF USERS WHO HAVE REGISTERED UNDER FALSE PRETENSES OR WHO ATTEMPT TO DEFRAUD OR HARM YOU.

In addition to the preceding paragraphs of this section and other provisions of these Terms, any advice that may be posted on the Site is for informational purposes only and is not intended to replace or substitute for any professional financial, medical, legal, or other advice. Carer2u.com makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Site. If you have specific concerns or a situation arises in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist.

11.4 Indemnification

By agreeing to these Terms, users of the Site and Services agree to indemnify, defend and hold harmless Carer2u.com and its Affiliates from and against any and all claims, losses, expenses or demands of liability, including reasonable attorneys’ fees and costs incurred by Carer2u.com and its Affiliates in connection with any claim by a third party (including an intellectual property claim) arising out of (i) materials and content you submit, post or transmit through the Site, (ii) use of the Site or Services by you in violation of these Terms of Use or in violation of any applicable law, or (iii) any relationship or agreement formed with a Care Seeker or Care Provider using the Site or Services. Users further agree that they will cooperate as reasonably required in the defence of such claims. Carer2u.com and its Affiliates reserve the right, at their own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by users, and users shall not, in any event, settle any claim or matter without the written consent of Carer2u.com. Users further agree to hold harmless Carer2u.com and its Affiliates from any claim arising from a third party’s use of information or materials of any kind that users post to the Site.

12. Copyright Notices/Complaints

It is Carer2u.com’s policy to respond to notices of alleged copyright infringement with the Digital Millennium Copyright Act (“DMCA”). If you believe any materials accessible on or from our Site infringe your copyright, you may request removal of those materials (or access thereto) from the Site by contacting Carer2u.com’s copyright agent (identified below) and providing the following information:

• Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.

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• Identification of the material that you believe to be infringing and its location. Please describe the material and provide us with its URL or any other pertinent information that will allow us to locate the material.

• Your name, address, telephone number and (if available) e-mail address.

• A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.

• A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf.

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• A signature or the electronic equivalent from the copyright holder or authorized representative.

Carer2u.com’s agent for copyright issues relating to this Site is as follows:

 HRD International Limited

Copyright Manager
Attn: Carer2u.com, Inc.
128 City Road, London EC1V 2NX

support@carer2u.com

In an effort to protect the rights of copyright owners, Carer2u.com maintains a policy for the termination, in appropriate circumstances, of Registered Users and other users of this Site who are repeat infringers.

Changes We May Make To This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the revised policy on the Website. We recommend reviewing this policy regularly to stay informed of any updates.

Remember: This is a sample policy and may need adjustments to comply with specific laws and reflect your website's unique data practices. Consider consulting with a legal professional to ensure your policy is fully compliant.

Absolutely, Pure — here is a strong, platform‑protective Payout Policy written specifically for Carer2U, matching the tone and structure of your Payment, Refund, and Chargeback policies.
It protects your business, prevents disputes, and sets clear expectations for carers.

Carer2U – Payout Policy (For Carers)

Strict, clear, and designed to protect the platform and ensure carers are paid fairly.

1. Purpose of This Policy

This Payout Policy explains how and when carers receive payments for completed bookings on Carer2U.
It ensures transparency, prevents fraud, and protects both carers and the platform from financial loss.

By registering as a carer, you agree to comply with this policy in full.

2. Eligibility for Payouts

Carers are eligible for payout only when:

• The service has been completed

• The booking is marked as completed in the system

• No dispute or investigation is active

• The carer has provided accurate payout details

• The carer has not violated any platform rules

Carer2U reserves the right to delay or withhold payouts if any of the above conditions are not met.

3. Payout Schedule

Carer2U processes payouts on a scheduled basis, depending on the payment method and region.

• Standard payout window: 2–7 business days after service completion

• Bank transfers may take longer depending on the bank

• Wallet withdrawals follow the same schedule

Payout timelines may be extended if additional verification is required.

4. Payout Methods

Carer2U supports the following payout methods (subject to region):

• Bank transfer

• Mobile money

• PayPal

• Payoneer

• Carer2U Wallet withdrawal

Carers must ensure their payout details are correct.
Incorrect details may cause delays or failed payouts, for which Carer2U is not responsible.

5. Payout Holds & Delays

Carer2U may place a temporary hold on payouts if:

• A user reports a service issue

• A dispute or investigation is open

• Fraud or suspicious activity is detected

• The carer has multiple cancellations or no‑shows

• The carer has breached platform policies

• Payment processors require additional verification

Holds remain in place until the issue is resolved.

6. Deductions & Fees

The following may be deducted from a carer’s payout:

• Platform service fees

• Payment processing fees

• Penalties for late cancellations or no‑shows

• Adjustments from dispute resolutions

• Chargeback losses caused by carer misconduct

Carer2U will never deduct fees without clear justification.

7. Disputes Affecting Payouts

If a user files a dispute:

• The payout is paused until the investigation is complete

• Carers must provide evidence when requested

• If the carer is found at fault, part or all of the payout may be withheld

If the carer is not at fault, the payout is released in full.

8. Fraud Prevention

Carer2U may permanently withhold payouts if a carer is involved in:

• Off‑platform payments

• Fake bookings

• Misrepresentation of services

• Attempted manipulation of the payout system

• Any activity that causes financial loss to users or the platform

Fraudulent behaviour may also result in account termination.

9. No Off‑Platform Payments

Carers must never accept cash, bank transfers, or any payment outside Carer2U.
Doing so:

• Voids payout protection

• Voids insurance and dispute coverage

• May result in permanent account removal

• May result in withheld earnings

All payments must go through the platform to ensure safety and compliance.

10. Updating Payout Information

Carers are responsible for keeping their payout details accurate and up to date.
Carer2U is not liable for:

• Failed payouts due to incorrect details

• Delays caused by incomplete verification

• Fees charged by banks or payment providers

11. Platform Rights

Carer2U reserves the right to:

• Modify this policy at any time

• Delay payouts for compliance or security checks

• Withhold funds in cases of fraud or policy violations

• Suspend or terminate carer accounts that breach payout rules

12. Acceptance of This Policy

By creating a carer account, accepting bookings, or using Carer2U, carers confirm they have read, understood, and agreed to this Payout Policy.

Carer2U Team